Shipping policy
SHIPPING ZONES:
We currently offer shipping services to North America, New Zealand, the United Kingdom & more! Rates will be calculated at checkout!
SHIPPING COSTS:!
$15 Flat Rate Shipping for Canada for all orders
$30 Flate Rate Shipping for all orders to the US
Xpresspost shipping option is available, rates are calculated at checkout.
Any costs related to customs or duties are the responsibility of the customer
Shipping costs are non-refundable on canceled orders or returns.
All packages are insured with Canada Post or UPS.
SHIPPING TIMES:
Standard Flat Rate shipping estimates 1-7 business days depending on the location.
Estimated delivery dates are calculated once the order has been fulfilled.
Any issues or delays to the delivery of your order after it has been shipped are not our responsibility. We will try to help resolve any issues we can but it is ultimately up to the shipping carrier.
Please allow 24-48 hours for tracking details to update
LOST SHIPMENTS:
Packages we send out are made sure to be as secure as possible for delivery, however, things happen in transit and our policy for missing packages is as follows:
Lost Package: If your package tracking does not update after seven business days, you need to email us about the issue and then submit a claim with Canada Post, and your regional delivery service if you are outside of Canada. We will submit a claim on our end and see if we are able to locate the package. If your package is deemed lost we will open a claim with Canada Post and refund you for the cost of the items, the shipping cost is non-refundable.
Mistake with Delivery: If your package is marked as delivered but you did not receive the package, you need to email us first and then submit a claim through Canada Post to find the delivery location. if the package is lost or delivered elsewhere, we will refund the insured amount of the package.
--------------------------------
For any questions or inquiries, please contact info@coffinskate.com or call 1+902-405-1699